Providing customized process and situation awareness in the collaboration management infrastructure

Donald Baker, Dimitrios Georgakopoulos, Hans Schuster, Anthony Cassandra, Andrzej Cichocki

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

29 Citations (Scopus)

Abstract

Collaboration management involves capturing the collaboration process, coordinating the activities of the participating applications and humans, and/or providing awareness, i.e., information that is highly relevant to a specific role and situation of a process participant. In this paper we propose an awareness provisioning solution that allows customization of the awareness delivered to each process participant. Unlike existing collaboration management technologies (such as workflow and groupware) that provide only a few built-in awareness choices, the proposed awareness solution allows the specification of what information is to be given to what users and at what time. To support this advanced level of awareness, we require the definition of awareness roles and the specification of corresponding awareness descriptions. Awareness roles can be dynamically created and associated with any process scope. Awareness descriptions define what information is to be given to users in an awareness role. Since awareness roles are created or become visible when they are needed, the existence of an awareness role also determines the appropriate time interval during which the information specified in the awareness description can be delivered. This customized awareness provisioning approach minimizes information overloading and allows the combination of process-relevant information with external information as needed by the process participants. The proposed awareness provisioning solution is employed by the Collaboration Management Infrastructure (CMI), a federated system for collaboration process management. Throughout the paper we use examples from the crisis management domain.

Original languageEnglish
Title of host publicationProceedings - 1999 IFCIS International Conference on Cooperative Information Systems, CoopIS 1999
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages79-91
Number of pages13
ISBN (Electronic)0769503845, 9780769503844
DOIs
Publication statusPublished - 1999
Externally publishedYes
Event4th IFCIS International Conference on Cooperative Information Systems, CoopIS 1999 - Edinburgh, United Kingdom
Duration: 2 Sep 19994 Sep 1999

Publication series

NameProceedings - 1999 IFCIS International Conference on Cooperative Information Systems, CoopIS 1999

Conference

Conference4th IFCIS International Conference on Cooperative Information Systems, CoopIS 1999
Country/TerritoryUnited Kingdom
CityEdinburgh
Period2/09/994/09/99

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